Job Description
Applicants are invited from suitably qualified and experienced persons to fill the following vacant that have arisen within the organisation. The successful candidate will be responsible for the following:

Duties and Responsibilities
Responsibilities:
• Provide technical support to end-users, troubleshooting and resolving hardware and software issues effectively and efficiently.
• Assist in the installation, configuration, and maintenance of computer systems, including hardware and software.
• Collaborate with the ICT team to ensure network infrastructure, including routers, switches, and servers, is properly maintained and operational.
• Assist with software installations, updates, and patches, ensuring compatibility and system integrity.
• Assist in managing data backup and recovery processes to maintain data security and integrity.
• Assist in the documentation of ICT procedures, system configurations, and troubleshooting guides.
• Support inventory management of ICT assets and equipment, including tracking and maintenance.
• Assist in user account management, including account creation, access management, and password resets.
• Provide technical assistance promptly and professionally to ICT related queries received through various channels such as phone calls and emails.


Qualifications and Experience
Qualifications and Skills:
The ideal candidate should have the following minimum qualifications:
• Studying towards Bachelor of Science Honours Degree in Information Technology, Computer Science or equivalent.
• Basic understanding of computer hardware, software, and networking concepts.
: Excellean eical and writen coming alication sis o candie enerat a is endles and
Excellent ter be aie itemaion cunication skills to effectively interact with end-users and
• Willingness to work collaboratively with colleagues and contribute effectively as part of a team.
• Strong organizational skills to manage multiple tasks, prioritize work effectively, and meet deadlines.